Frequently Asked Questions
Everything you need to know about shopping with Billy J
How long does shipping take?
We offer Express Shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take 5-10 business days depending on your location.
What is your return policy?
We accept returns for store credit within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that sale items are final sale unless faulty.
How do I know what size to order?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific measurements.
Do you offer Buy Now, Pay Later options?
Yes, we offer flexible payment options including Afterpay, Zip, and Klarna, allowing you to shop your favorite looks now and pay in installments.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and cart items before checkout.
Are your items true to color?
We strive to display our products as accurately as possible. However, colors may vary slightly depending on your monitor settings and the professional lighting used during our photoshoots.