Returns & Exchanges
At Billy J, we want you to love your new outfit, which is why we offer a flexible 30-day return period for store credit on all full-priced items. Please ensure all garments are returned in their original condition with tags attached and free from any makeup or scents.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached within 30 days of delivery.
Initiate Online
Visit our Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Securely package your items and use the prepaid shipping label provided or your preferred courier to send the package to our warehouse.
Receive Credit
Once our team inspects and approves your return, you will receive a store credit via email to use on your next fashion find.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing